Data & Privacy
At arina plus, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a member in the Philippines. We encourage you to read through this page carefully so you know exactly how your data is handled. If you have any questions after reading, our FAQ page is a helpful starting point, and our support team is always available to assist you directly.
Full Policy Details
When you register an account on arina plus, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform — such as your login activity, game history, betting records, and deposit and withdrawal transactions. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. Technical data such as your device type, browser, IP address, and approximate location may also be collected automatically when you access the platform. We use cookies and similar technologies to keep your session active, remember your preferences, and understand how members navigate the site. All information collected is limited to what is genuinely necessary to operate your account and deliver a safe, personalised experience for members across the Philippines. You can review your cookie preferences at any time through your browser settings.
The personal data we collect is used primarily to create and manage your arina plus account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our compliance obligations. We also use your information to personalise your experience on the platform — for example, to show you relevant promotions on our Promotions page or to tailor game recommendations based on your activity. Your data helps us detect and prevent fraud, protect the security of the platform, and ensure that all members are playing within the rules set out in our Terms and Conditions. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may also send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data use is proportionate to the purpose for which it was collected.
arina plus does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors who handle your PHP transactions, identity verification partners, and technology providers who support our infrastructure. These third parties are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the safety of our members or the integrity of the platform. In the event that arina plus undergoes a business restructure or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by applicable law. We do not share your data with other online gaming platforms, advertisers, or data brokers. Any third party that receives your data is held to the same standard of care that we apply internally.
We apply a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the arina plus platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured systems with restricted access. Our team undergoes regular training on data protection practices, and access to member data is limited to staff who genuinely need it to perform their role. We conduct periodic security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable regulations in the Philippines. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your arina plus account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
As a member of arina plus based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. If any of your personal details are inaccurate or out of date, you have the right to request that we correct them promptly. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or operational reason for us to retain it. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can also object to certain types of data processing or request that we restrict how we use your information while a dispute is being resolved. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required by applicable financial and gaming regulations, even after your account is closed. Data that is no longer needed for any operational, legal, or compliance purpose will be securely deleted or anonymised. If you request deletion of your account and associated data, we will process that request in line with our retention obligations and confirm the outcome to you in writing. We do not retain personal data indefinitely, and our internal data retention schedule is reviewed regularly to ensure it remains appropriate. Where data is retained solely for compliance purposes, it will not be used for any marketing or operational activity. You can request details of our specific retention periods by contacting our support team.
arina plus may update this Privacy Policy from time to time to reflect changes in how we operate, new platform features, or updates to applicable data protection regulations in the Philippines. When we make material changes, we will notify you through a notice on the platform or via the contact details associated with your account, and the updated policy will take effect from the date stated in the notice. We recommend checking this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account and any data deletion requests. Previous versions of this policy are not retained for public access, so we encourage you to save a copy if you wish to keep a record. All updates will be communicated in plain Philippine English to ensure they are easy to understand for all members.
Related Pages
Understand the rules that govern your account, deposits, bonuses, and gameplay on the arina plus platform for members across the Philippines.
Read Terms & ConditionsFind tools and guidance to help you stay in control of your gaming activity and access support whenever you need it on arina plus.
View Responsible GamingGet quick answers to common questions about accounts, payments, data, and how the platform works for Filipino players.
Browse the FAQNow that you know how we protect your data, you are all set to create your free account and start exploring sports betting, slots, fish games, and more — all in Philippine pesos, fully mobile, right here in the Philippines.