Platform Rules
These Terms and Conditions govern your use of the arina plus platform. By registering an account or placing any bet, you confirm that you have read, understood, and agreed to all the rules set out below. Please take a few minutes to go through each section carefully before you start playing. If you have questions about anything here, our FAQ page is a good place to start, and you can also reach our support team at any time. These terms apply to all members across the Philippines.
Full Terms
You must be at least 21 years of age to register and use the arina plus platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that all information you provide — including your name, date of birth, and contact details — is accurate and up to date. Each person is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately through the contact details provided on the platform. arina plus reserves the right to verify your identity at any time and to request supporting documents as part of our compliance process. Accounts found to belong to individuals under the legal age will be closed and any funds may be forfeited in line with applicable regulations.
All transactions on the arina plus platform are processed in Philippine pesos (PHP) using local payment methods available to members across the Philippines. You may only deposit funds from a payment account that is registered in your own name — third-party deposits are not permitted and may result in account suspension. Withdrawal requests are processed within the timeframes stated on the platform, and you may be required to complete identity verification before your first withdrawal is approved. arina plus does not charge internal processing fees on standard deposits and withdrawals, though your payment provider may apply their own charges. Any funds deposited into your account must be used for gaming activity on the platform and may not be transferred to other members. If a deposit is made in error or a technical issue affects your balance, you must report it to our support team immediately rather than attempting to use the affected funds. We reserve the right to reverse transactions that are found to be fraudulent, erroneous, or in violation of these terms.
Bonuses and promotional offers available on the Promotions page are subject to their own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. Each promotion will clearly state the conditions that apply, and it is your responsibility to read and understand these before claiming any offer. Bonuses may only be claimed once per eligible account unless the promotion explicitly states otherwise. Attempting to abuse bonus offers — including creating multiple accounts to claim the same promotion — will result in the cancellation of the bonus and may lead to account closure. arina plus reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonus funds and winnings derived from bonus play may be subject to withdrawal restrictions until the applicable wagering requirements have been met. Any disputes relating to a specific promotion should be raised with our support team within seven days of the relevant event.
All bets placed on the arina plus platform — whether on sports events, slots, fish games, or other betting markets — are final once confirmed, and cannot be cancelled or amended after submission. It is your responsibility to ensure that all bet details are correct before confirming, as errors made by the player cannot be reversed after the fact. In the event of a technical failure during a game or betting session, arina plus will use available records to determine the outcome and resolve the situation fairly. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting tools, or engage in collusion with other players is strictly prohibited and will result in immediate account suspension. Winnings from games or bets that are later found to have been affected by a technical error may be voided and removed from your account balance. arina plus reserves the right to void any bet that is placed after an event has concluded or where the odds were clearly displayed in error. All decisions made by arina plus regarding disputed bets or game outcomes are final.
arina plus is committed to promoting responsible gaming for all members across the Philippines, and we provide tools and resources to help you manage your gaming activity. You can find detailed guidance on setting personal limits, taking breaks, and accessing support on our Responsible Gaming page. If you feel that your gaming habits are becoming difficult to control, we strongly encourage you to use the self-exclusion options available through your account settings or by contacting our support team directly. Self-exclusion requests will be processed promptly, and during any self-exclusion period you will not be permitted to access your account or claim any promotions. It is your responsibility to refrain from attempting to circumvent a self-exclusion by creating a new account, and any such account will be closed immediately upon discovery. We may also apply account restrictions if we identify patterns of play that suggest a member may be experiencing difficulties. Our responsible gaming commitment is a core part of how we operate, not an optional feature.
Your personal information is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. We collect only the information necessary to operate your account, process transactions, verify your identity, and comply with applicable regulations in the Philippines. Your data will not be sold to third parties, and we apply appropriate technical and organisational measures to keep your information secure at all times. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to request access to the personal data we hold about you, and to request corrections where information is inaccurate. Any questions or concerns about how your data is handled should be directed to our support team using the contact details provided on the platform. We may update our Privacy Policy from time to time, and continued use of the platform after any update constitutes acceptance of the revised policy.
arina plus reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions, without prior notice in cases where immediate action is necessary to protect the integrity of the platform. Grounds for suspension or termination include — but are not limited to — providing false registration information, engaging in fraudulent activity, attempting to manipulate games or betting markets, abusing bonuses, or violating responsible gaming policies. If your account is suspended, you will be notified of the reason and given an opportunity to respond where appropriate and permitted by applicable regulations. Any funds remaining in a suspended account will be handled in accordance with our compliance obligations and the specific circumstances of the case. You may also choose to close your own account at any time by contacting our support team, and any eligible balance will be returned to you following the completion of any required verification. arina plus will not be liable for any losses arising from account suspension where the suspension was the result of a breach of these terms by the account holder. Decisions regarding account closure are made at the sole discretion of arina plus.
arina plus may update or amend these Terms and Conditions at any time to reflect changes in platform features, applicable regulations, or operational requirements. When material changes are made, we will notify members through a notice on the platform or via the contact details associated with your account. The updated terms will take effect from the date stated in the notice, and your continued use of the platform after that date will be taken as acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account. We recommend checking this page periodically so that you are always aware of the current terms that apply to your use of arina plus. Previous versions of these terms are not retained for public access, so please save a copy if you wish to keep a record. All changes will be communicated in plain Philippine English to ensure they are easy to understand for members across the Philippines.
If you have a complaint or dispute relating to your account, a transaction, a game outcome, or any other aspect of the arina plus platform, you should contact our support team in the first instance so that we can attempt to resolve the matter quickly and fairly. Our support team is available around the clock and will acknowledge your query promptly. If you are not satisfied with the outcome of an initial support interaction, you may escalate the matter by requesting a formal review, and we will respond within a reasonable timeframe. All disputes will be assessed based on the available records held by arina plus, and our decisions will be communicated clearly in Philippine English. For general questions about how the platform works, the FAQ section covers the most common topics and is the fastest way to find an answer. You can reach our support team by email at [email protected] — please include your registered account details when making any enquiry so we can assist you as efficiently as possible. arina plus is committed to resolving all member concerns in a transparent and timely manner.
Related Policies
Understand how arina plus collects, uses, and protects your personal information when you use the platform in the Philippines.
Read Privacy PolicyFind tools, guidance, and support options to help you stay in control of your gaming activity at all times on arina plus.
View Responsible GamingGet quick answers to the most common questions about accounts, deposits, bonuses, and how the platform works for Filipino players.
Browse the FAQNow that you have reviewed the Terms and Conditions, you are all set to create your free account and start exploring sports betting, slots, fish games, and more — all in Philippine pesos, all from your mobile browser.