Player Wellbeing
At arina plus, we believe that gaming should always be an enjoyable and controlled experience. This page outlines the tools, guidelines, and support resources available to every member in the Philippines so you can play safely and responsibly at all times. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the tools below or reach out to our support team right away. Your wellbeing always comes first.
Tools & Controls
Every arina plus member in the Philippines has access to the following player protection tools at no cost. Use them at any time through your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly cap on how much you deposit into your arina plus account. Once a limit is in place, it takes effect immediately and cannot be increased until a cooling-off period has passed. This helps you keep your spending within a budget you are comfortable with. Lowering your limit takes effect right away, while raising it requires a short waiting period to give you time to reconsider. Contact our support team any time to review or adjust your current deposit limits.
You can set a reminder that alerts you after a chosen amount of time spent in a single gaming session. This gentle nudge helps you stay aware of how long you have been playing so you can decide whether to continue or take a break. Regular breaks are an important part of healthy gaming habits, and our platform makes it easy to build them into your routine. Time reminders are available for all game types including slots, sports betting, and fish games. You can update your reminder preferences at any time from your account dashboard.
If you feel you need a longer break from gaming, you can request a self-exclusion period that temporarily suspends your account for a set duration — from a few weeks up to several months or longer. During this period, you will not be able to log in, deposit, or place any bets on the platform. Self-exclusion is a serious and effective tool, and we process all requests promptly and without judgment. To activate self-exclusion, simply contact our 24/7 support team and they will guide you through the process. We strongly encourage any member who feels their gaming is becoming unmanageable to use this option without hesitation.
Your full gaming and transaction history is available in your account at any time, giving you a clear picture of your activity over any period you choose. Reviewing your history regularly is one of the simplest ways to stay informed about your spending and playing patterns. If you notice any trends that concern you, our support team is available around the clock to discuss your options. Transparency about your own activity is a key part of responsible gaming, and we make this information easy to access on both mobile and desktop. All records are stored securely and are only visible to you and authorised arina plus staff.
Reality check notifications can be enabled to remind you of the time elapsed and your net gaming result at regular intervals during your session. These pop-up reminders are designed to keep you grounded and aware of your current situation without interrupting your experience unnecessarily. You can choose how frequently these checks appear — every 30 minutes, every hour, or at another interval that suits you. When a reality check appears, you have the option to continue playing or end your session immediately. This tool is especially useful for members who find it easy to lose track of time during longer gaming sessions.
Our dedicated support team is available every day of the week, at any hour, to assist members who have questions or concerns about their gaming behaviour. Whether you want to activate a tool, discuss your account, or simply talk through your options, our team is ready to help without any pressure or judgment. You can reach us through the live chat feature on the platform or by emailing us at the address listed in the footer of this page. All responsible gaming enquiries are handled with complete confidentiality and care. We are committed to making sure every member in the Philippines feels supported and heard.
Know the Signs
Gaming is meant to be an enjoyable pastime. If any of the following signs feel familiar, it may be time to take a step back and seek support.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. The National Council on Problem Gambling and local mental health organisations offer confidential counselling and support services for individuals and families affected by gambling-related issues. You do not need to be in crisis to reach out — early support is always more effective than waiting until problems become severe. Our support team can also point you toward appropriate local resources if you are unsure where to start. Remember that seeking help is a sign of strength, not weakness, and arina plus fully supports any member who takes that step.
Our support team is here around the clock. You can also visit our FAQ for quick answers, or log in to your account to review your activity and adjust your responsible gaming settings at any time.